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Terms of Service

By engaging Consent Leads to deliver a build, a workflow sprint, or any service listed on our pricing page, you agree to these terms. They are short on purpose. We treat you fairly and we expect the same in return.

The service

Consent Leads designs, builds and runs AI assistants and automation systems for UK businesses. Each engagement is a fixed-price project with a fixed scope, agreed in writing before work begins. The scope document forms part of these terms.

Payment

• 50% deposit on signing the scope. Work begins on the same business day.
• 50% on go-live for build projects, payable within 7 days of handover.
• Monthly retainers (where applicable) billed monthly in advance, no contract beyond the current month.
• Hard-cost items (third-party API fees, domains, hosting, inbox provider fees) billed at cost on top of the build fee, with receipts on request.
• Late payment after 14 days carries statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• Stripe handles all card processing. We do not store card details.

What we promise

• Delivery on the timeline agreed in the scope document, barring scope changes you initiate
• Working code that meets the acceptance criteria in the scope document
• Source code transferred to your accounts on final payment
• Where a 60-day result guarantee is stated in the scope, we honour it as written. The first month's run fee is refunded if the agreed result threshold is not hit. Build fees are non-refundable as they pay for delivered labour.
• Reachable on email or video call within 24 hours during the project and any retainer period

What we do not promise

• That any specific business outcome will result from the system, beyond what is explicitly stated as a guarantee in the scope document
• Uptime guarantees beyond those provided by the underlying infrastructure (your accounts, model providers, hosting) you have chosen
• Compatibility with arbitrary third-party tools we have not been told about during scoping
• Continued availability of any third-party service or model we integrate with

Your responsibilities

To deliver on the agreed timeline, you agree to:

• Provide access credentials and the information we need within 5 working days of any request
• Review demos and respond to decisions within 3 working days
• Pay invoices on the agreed schedule
• Inform us of any third-party tooling, data sources or compliance constraints relevant to the build

Delays caused by missing access, late approval or late payment shift the delivery date by the same period and may attract a small re-mobilisation fee if we have to pause and restart the project.

Intellectual property

On final payment, we transfer to you all copyright in the bespoke code we have written for your project. We retain ownership of any pre-existing tooling, libraries or templates we used. We grant you a perpetual, non-exclusive licence to use those components inside the system we deliver.

Confidentiality

We treat your business information as confidential. We do not share it with anyone outside the providers listed in our privacy policy. We may use anonymised lessons from a project (for example, "we built an AI assistant for an aesthetics clinic") as a generic case reference unless you instruct us otherwise in writing.

Liability

We provide the service "as is" beyond the explicit promises in this document and the scope. We are not liable for indirect or consequential losses arising from your use of the system. Examples: a booking that did not result in a treatment, a customer who did not respond, a marketing campaign that underperformed. Our maximum aggregate liability to you is the total fees you have paid us in the previous 12 months.

Termination

You can terminate a monthly retainer at any time with 7 days' notice. Build projects in progress can be terminated by either side for cause (material breach not cured within 14 days of written notice). On termination, you pay for work delivered to date, we hand over current code state, and the engagement ends.

Governing law

These terms are governed by the laws of England and Wales. Disputes that cannot be resolved by conversation will be handled by the courts of England and Wales.

Contact

Questions: [email protected]