Patient DMs, triaged and replied to in under 30 seconds.
Reply system built for dental practices. Distinguishes routine enquiries from urgent ones, books consults, and escalates anything clinical to you. Never diagnoses, never gives clinical advice, always quotes your real fee schedule. From £49/mo, no setup fee.
The DMs you cannot get to during a treatment day.
Mid-treatment DM volume
You see DMs while your hands are in a patient's mouth. You cannot reply. Two of those DMs go to the next practice before your nurse can fit a reply in.
The "is this urgent" triage
Most DMs are routine. A few need to be seen this week. The reply system pulls the urgency signal out of the message and either offers a routine slot or escalates to your front desk for same-day attention.
Private vs NHS confusion
Patients ask "do you take NHS" and "how much is a private consult". A flow builder cannot tell the difference. The reply system answers both correctly using your real fee schedule.
After-hours pain enquiries
Patient DMs at 9pm with a toothache. Your reply at 9am next day is twelve hours too late. The reply system offers your first-available appointment in the message, then escalates for an emergency-line callback if the language suggests acute pain.
Quotes your real fees. Never diagnoses.
Your real check-and-quote price (£65). Your real NHS pricing (£35). Your real same-week slot. The system always includes the urgent-routing line for safety. It never speculates on what the issue might be. Clinical questions ("is this a cavity") trigger an automatic escalation to your front desk.
Built around dental practice realities.
No clinical advice, ever
The system is configured to refuse anything that could be interpreted as clinical guidance. "What might this be" gets escalated, not answered.
Pain language triggers escalation
If the patient uses pain-acute language, the reply includes your emergency contact info AND escalates to your front desk via email within 30 seconds.
NHS / private both supported
You give us both fee schedules. The system asks (if not clear) which the patient is after, then quotes the correct one.
GDC compliance, no marketing claims
The reply system follows your tone-of-voice samples. It quotes prices and slots, it does not make claims about outcomes, success rates, or comparative effectiveness.
Stop missing patient DMs during treatment hours.
£49 a month. No setup. Cancel anytime. Available worldwide.